Card Management Corporation
Evansville, Indiana

Process Review Analysis

Best Practices Recommendations for Cardholder and Merchant Customer Service and Collections Desk Procedures

Product Control File Management Review

GE Card Services
Stamford, Connecticut

Private Label Portfolio Conversion

New Client Implementations

Test Script Creation

User Acceptance Testing

Client Settlement and Accounting

First Consumers National Bank
Beaverton, Oregon

Portfolio Evaluation

Reports Management Review

PSCU
St. Petersburg, Florida

Process Review

Organizational Planning

Banco Popular
Orlando, Florida

New Product Startup Support

Best Practices Desk Procedures

Product Control File Implementation Support

Pulaski Bank and Trust Company
Little Rock, Arkansas

Start Up Feasibility Study

Back Office Service Provider Review

P and L Projections

Strategic Planning

Applications Workflow Review

Fleet Bank
Horsham, Pennsylvania

Managed Portfolio Conversion to First Data System

Product Control File Audit and Best Practices Review

Temporary Management Resources

TCM Bank
Tampa, Florida

Developed Desk Procedures

Provided Portfolio Profitability Analysis Guidelines

Equifax Credit Card Services
St. Petersburgh, Florida

Developed Desk Procedures

Home Shopping Network, Inc.
St. Petersburg, Florida

Designed a private label credit card program

First Data Resources, Inc.
Omaha, Nebraska

Numerous projects over the last 17 years, both internal for FDR, and its clients.

American Express Centurion Bank
Salt Lake City, Utah

Process review analysis

Functional cost analysis

Liberty National Bank
Oklahoma City, Oklahoma

Feasibility study for a start-up bank card program

RFP to change back office providers

First Data Oil Card Services
Tulsa, Oklahoma

Conversion Management for Two Major Clients

Design and Implementation of New Settlement System

Bank IV
Wichita, Kansas

Managed New Product Introduction

Advised Operations Group During Conversion to First Data System

Collection System Review and Product Control File Revisions

First Data Retail Services
Tulsa, Oklahoma

Collection System Review

Charge Off Projections

Product Control File Revisions

Signet Bank
Richmond, Virgina

Create Desk Procedures for Correspondence, TeleBank, and Settlement Groups for First Data System

Advised Bank Card Operations Group During Product Control File Creation

Home Savings of America
Irwindale, California

Managed New Line of Credit Product Implementation

Participated in Product Control File Set Up

Managed Conversion to First Data System

Product Control File Parameter Review

Federal Savings Bank
Little Rock, Arkansas

Process Review Analysis

Temporary Management Resources

SunTrust BankCard, NA
Orlando, Florida

Assist with Conversion from TSYS to FDR

Design and Implementation of Test Scripts

AVCO Financial Services Corporation
Costa Mesa, California

Temporary Management Resources Dealer Processing Center

Project Management New Application Processing Interfaces

First Union National Bank
Charlotte, North Carolina

Portfolio Conversion Using New Account Conversion Process

The Credit Store
Sioux Falls, South Dakota

Product Control File Audit

Process Review Analysis

ARKSYS
Little Rock, Arkansas

Assisted in Credit Card Conversions for International Market

PNC Bank
Wilmington, Delaware

Product Control File Audit and Best Practices Review